At Fusion Store, we take pride in helping you frame life’s beautiful moments with our carefully crafted picture frames and home essentials. We want you to be completely satisfied with your purchase. If you’re not happy with your order, our returns and exchanges policy is designed to make things right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items. This gives you plenty of time to ensure your Fusion Store products meet your expectations.

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and undamaged
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

To preserve the special nature of certain moments, the following custom and personalized items cannot be returned or exchanged:

  • Diploma & Graduation products (custom framed diplomas and graduation memorabilia)
  • Wedding & Baby customized items
  • Kids Art personalized creations
  • Gallery Wall custom arrangements

These items are specially made to preserve your unique memories, much like how we safeguard your digital privacy.

Return & Exchange Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our address at 4210 Sundown Lane, Austin, US 78664. We recommend using a trackable shipping service.
  5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange item.

Return & Exchange Request Template

Copy and paste the template below into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fusion Store Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Order] – Product Name: [Name of Product] – Reason for Return/Exchange: [Please provide details] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Shipping Address: [Your Shipping Address] I confirm that the item is in its original condition, unused, and in the original packaging. Thank you for your assistance. Sincerely, [Your Name]

Refund Information

Once we receive your returned item:

  • Processing Time: Refunds are processed within 3-5 business days of us receiving your return.
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive and process your return.
  • If the exchange item costs more than the original, you’ll need to pay the difference.
  • If the exchange item costs less, we’ll refund the difference to your original payment method.
  • Exchanges are subject to product availability.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 4210 Sundown Lane, Austin, US 78664

We typically respond within 1-2 business days.

Thank you for choosing Fusion Store. We’re committed to ensuring your satisfaction with our products, just as we’re dedicated to protecting your privacy and helping you preserve life’s precious moments.